Support

Need a hand? We understand that sometimes questions pop up, or you might need a little assistance while enjoying your time at Hallmark Casino. That's exactly why our dedicated support team is here for you, ready to help make your experience smooth and enjoyable. We want you to feel completely comfortable reaching out whenever you need guidance.

Getting in touch is simple. You have a couple of convenient ways to reach us:

Email Support

Send your queries to support@hallmarkassistance.com. Our team monitors this inbox closely and aims to respond comprehensively as quickly as possible, typically within a few hours during peak times. It's a great option for detailed questions or when you need to share documents.

Phone Support

Prefer to chat directly? Give us a call at 888-480-7999. Our friendly support agents are ready to listen and provide real-time assistance. Phone support offers immediate interaction for urgent matters.

We strive to be available whenever you need us. Our customer service operates around the clock, ensuring that help is accessible day or night, every day of the year. You're never alone when you play with us.

Looking for quick answers? Many common questions about accounts, deposits, withdrawals, and game rules are addressed in our comprehensive Help Center section. It's a great first stop for instant information.

Our support crew isn't just friendly; they're knowledgeable professionals trained to handle a wide range of topics. Whether you have questions about managing your account, understanding payment methods like Bank Transfer or Bitcoin/BTC, clarifying details about our exciting Welcome Bonuses, or need assistance with games from providers like Betsoft, we're committed to finding solutions efficiently. Your satisfaction and seamless gaming are our top priorities. Don't hesitate to connect – we're happy to help!